Gyanesh Anand, Akash Gautam, Puneet Mathur, Rajiv Ratn SHAH, Ramit Sawhney, AAAI Student Abstract, 2020 (2019).
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Twitter is a social media platform where users express opinions over a variety of issues. Posts offering grievances or complaints can be utilized by private/ public organizations to improve their service and promptly gauge a low-cost assessment. In this paper, we propose an iterative methodology which aims to identify complaint based posts pertaining to the transport domain. We perform comprehensive evaluations along with releasing a novel dataset for the research purposes.